FAQ

What test strips does BeneCheck meter use?

Please use BeneCheck's strips. Strips from other brands do not apply to BeneCheck's meters. 

What type of batteries are used?

CR 2032.

Please remove the plastic tab under the battery before using.

How do I set/ change the time on BeneCheck meter?

Press “S” Button (3 secs) → One “Beep” Sound → Setting Mode → Turn Off Automatically after Setting

Setting order: Year/ Month/ Date/ Hour/ Minute

• Press “M” button to advance one unit, “S” button to enter next setting.

What is coding?

You will need a code card to input the code to your meter. For BeneCheck meter, you NEED to do the coding step every time you open a new vial of strip.

How to code BeneCheck meter?

1. Make sure the meter is off. 

2. Insert the code card.

3. Make sure the code on screen, strip vial and code card is the same. 

4. Remove the code card. 

• Code your meter when you first use it or when you open a new vial of strips.

• With Auto Strip Recognition function, once you code your meter, the meter will switch to the test mode automatically when you insert a strip.

 

How to store BeneCheck meter?

• Avoid bump or violent behavior.
• Do not use in extremely dry environment. It may cause static discharges.
• Do not use under electromagnetic radiation, ex: electrical equipment.
• Do not disassemble the meter for any reason.
• Keep meter clean by wiping the exterior appearance with tissues or lint-free cloth.

Cleaning and Caring for BeneCheck Meter

Please use soft cloth slightly damp with one of the following solution to clean meter surface.
• 75% alcohol
• Super Sani-Cloth disposable wipes
• Mild dishwashing liquid with water
• 10% household bleach solution and 90% water
Note:
• Do not allow any other wet cloth or liquid.
• Do not allow any liquid run in or around the test port and battery cover.
• Make sure the meter is completely dry before use.

Is my BeneCheck meter accurate?

BeneCheck fulfills ISO 15197 standard.

Do I need to calibrate my BeneCheck meter?

No, you do not have to calibrate your meter. When you have doubt with test results, please contact your local distributor.

 

What is the preservation duration for BeneCheck Strip?

The expiring date will printing on the strip box. Once you open a vial of strip, please use it within 3 months.

 

 

What happens if I use expired test strips?

Using expired test strips will cause inaccurate test results. Please check expiry date before use, and marked the open date on the strip vials. The expiry date is printed on the strip box.

My BeneCheck strips have not passed the expiring date yet, why are they damped already?

The strips could get damp
- if your hands are wet when you take out the strip
- if you do not close the strip vial immediately
- if you do not preserve the strips in a suitable condition.

 

Storage conditions for BeneCheck strips

- Store your strips at room temperature, 10-30°C (50-86°F).
- Prevent direct sunlight, heat, refrigerate and freeze.
- DO NOT pack your strips separately in different container.
- DO NOT place your strips in refrigerator.
- Recap your strip vial immediately after you take out the strip, and make sure it is closed properly.
- DO NOT replace the strip in the vial after taking it out.
- DO NOT expose your strip in the air for a long time.
- DO NOT put the code card in the strip vial.

Can I pack BeneCheck strip separately?

Absolutely NOT!
The strips will become damp easily and influence the test results. There is drying agent in the vial, and the expiring date is the same as the strip. So please keep the strip in the original vial.

Why my test results from BeneCheck meter are different from other meters?

According to FDA regulation, when you want to compare test results, you need to acquire blood samples at the same time from the same spot, and compare with biochemical analyzer. You cannot compare the results directly even the meters are the same model and brand.

Please make sure you follow the steps when you clean your hands:

1. Take out the strip before you sterilize your hands with alcohol wipes.
2. Before opening strip vial, make sure your hands are clean and dry.
3. After taking out the strip, please recap the vial immediately, and make sure it is closed completely.
4. Use the alcohol wipes to sterilize the puncture site.
5. Make sure the puncture site is dry from the alcohol sterilization. Otherwise it will influence the test result.

I am the only one using lancets, can I reuse it?

 Symbol of "Do Not Reuse", “Single Use”, "Use Only Once".

The reasons for not reusing lancets:

- Less painful
- Avoid infection
- Less harm to skin tissue

Can the first drop of blood be used for testing?

Please wipe off the first drop of  blood. 

How can I get a drop of blood easier while sampling?

Ways to improve blood flow
- Warm your hands by washing them with warm water, but make sure they are dry before testing.
- Massage your hands from your palm to fingers for a couple times.

How much blood do I need to perform a test?

Blood Glucose - 0.7 μL
Total Cholesterol - 26 μL
Uric Acid - 1 μL

Terms of Use & Privacy

Terms of Use & Privacy

 

Welcome to BeneCheck (“BeneCheck”, “We”, “Us”, “Our”). These Terms of Use, together with the Privacy Policy, and any other documents they expressly incorporate, set forth the terms and conditions upon which you or any users you authorize under your account may access and use the products and services offered or operated by BeneCheck (“Products and Services”), including Products and Services provided by our third party Products and Services vendors (“Terms of Use” or “Agreement”).

 

Please read the Terms of Use carefully before you start or authorize any users under your account to use our Products and Services. By registering for use of these Products and Services, you represent you are at least 18 years of age and agree to be bound by these Terms of Use on behalf of yourself and any authorized users. No individual under these age limits may use the Products and Services, provide any personal data to BeneCheck, or otherwise submit personal data through the Products and Services (e.g., a name, address, telephone number, or email address). If you do not agree to these Terms of Use, you must not access, use or authorize use of the Products and Services.

 

Please check these Terms of Use periodically for changes as every term in this agreement is subject to amendment. We reserve the right to change these Terms of Use at any time; Provided however, you have the right to reject such amendment or cancel the contract by sending the company a notice to that effect no later than 30 days following such amendment. Your continued use of the Products and Services following this 30 day period means that you agree to such changes. For information about our data practices, please see our Privacy Policy, by accessing or using the Products and Services, you agree that we can collect and use your information in accordance with the Privacy Policy.

 

 

IMPORTANT DISCLAIMERS

 


• BeneCheck does not provide medical care services. BeneCheck provides technologies to help health care providers perform tests and manage their medical practices. BeneCheck also operates a portal wherein health care providers and patients can manage their accounts and records.

 

• If you rely on any results or records of the Product and Services, you do so solely at your own risk.
Our goal is to provide helpful and accurate information on the Product and Services, but we make no endorsement, representation, or warranty of any kind about any result of the Product and Services, information, or services. The accuracy of the data collected and presented through the Product and Services is not intended to match that of medical devices or scientific measurement devices.
We are not responsible for the accuracy, reliability, availability, effectiveness, or correct use of information you receive through the Product and Services.


• Services-Specific Terms. These Terms contain general terms that apply to all our Services, as well as certain terms that apply only to a particular Service (“Services-Specific Terms”). We also may present to you or post additional Services-Specific Terms through the Services that apply to particular features of the Services. To the extent that these Terms conflict with the Services-Specific Terms, the Services-Specific terms will control.


• Customer Agreements. If you are using the Services on behalf of a health care provider that is a XXXXX customer (a “Provider Customer”), these Terms supplement any services agreement, business associate agreement and/or any other agreement between us and the Provider Customer (collectively, the “Customer Agreement”). To the extent that these Terms conflict with any Customer Agreement, the Customer Agreement will control. If you are using the Services as an employee or other representative of a Provider Customer, you are a “Practice User” for purposes of these terms. Customer Agreements contain terms protecting privacy and may contain terms that control over these Terms for Practice Users.

 

 

SERVICES-SPECIFIC TERMS

 


• EHR Services. We provide Provider Customers with access to and use of cloud-based electronic health records services (“EHR Services”). Generally, EHR Services are governed by the applicable Customer Agreement, and these Terms supplement the applicable Customer Agreement.


• Patient Portal. In connection with our EHR Services, we may provide a feature that enables Provider Customers to create a personalized account for patients to facilitate registration, appointment scheduling, secure messaging, bill payment and other activities with the Provider Customer (such feature, a “Patient Portal”). The Patient Portal is available only to patients under the active care of a health care provider that is a Provider Customer. If you are a patient, you acknowledge and agree that all communication through the Patient Portal is between you and the Provider Customer, and BeneCheck has no responsibility or liability for your activity and communications within the Patient Portal. You also acknowledge and agree that Provider Customers are communicating solely with you about your own personal conditions, and that asking for advice on behalf of another person could potentially be harmful and is prohibited. To use a Patient Portal, either the Provider Customer of whom you are a patient will provide you with a username and password, or will email you a link to register for the Patient Portal. In regards to the link, you will be required to verify your first and last name and date of birth to establish your Patient Portal account. If you have questions regarding cancellation of your Patient Portal account, please contact us at service@glbiotech.com.tw

 


Content

 


1. Use of the Products and Services

2. Registration
3. Term
4. Termination
5. Intellectual Property
6. Confidentiality
7. Non-Confidential Information
8. Content
9. Trademarks
10. Disclaimer and Limitation of Liability
11. Indemnity
12. Miscellaneous

13. Language

 

1. Use of the Products and Services

 

BeneCheck provides Products and Services to assist health checkups and data management. Please note, not all Products and Services are available in all jurisdictions. Please see the applicable Product and Services description to see which Products and Services are available in your country. The Products and Services may be updated or discontinued from time to time (“Updates”). Certain portions of our Product and Services may not properly operate if you do not install all Updates. You acknowledge and agree that the Product and Service may not work properly if you do not allow such Updates and you expressly consent to automatic Updates. Further, you agree that the Terms of Use (and any additional modifications of the same) will apply to any and all Updates to the Product and Services. We may change, suspend, or discontinue any or all of the Services at any time, including the availability of any product, feature or database. In addition, we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality of any Service. We may also impose limits on certain Product and Services or restrict your access to part or all of the Product and Services without notice or liability.

 

 

2. Activation and Registration

 


You might be required to activate Products and Services before the use of them. Some of the Products and Services might require you to register and provide certain information about yourself. All information we collect about you in connection with the Products and Services is subject to our Privacy Policy. By using the Products and Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. Upon registration, you will receive a user account that requires a username and password. You are responsible for all activities that occur under your user account (“Your Content”). You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of Your Content; (ii) maintain the confidentiality of your password and user account information; (iii) use your best efforts to prevent unauthorized access to, or use of, the Products and Services, and notify XXXXX promptly of any such unauthorized use; and (iv) comply with all applicable local, state, and federal laws in using the Products and Services.
You are responsible for Your Content. You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content as described in these Terms.
You represent and warrant that Your Content, the use and provision of Your Content on the Products and Services, and your use of the Products and Services will not (a) infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading, or deceptive; (d) be defamatory, obscene, pornographic, vulgar, or offensive; (e) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are threatening to any person or entity; or (g) promote illegal or harmful activities or substances.
You further agree not to (1) upload any content that contains software viruses or is designed to interrupt, destroy, or limit the functionality of any equipment or services, or that contains other harmful, disruptive, or destructive files or content; (2) use or attempt to use another user’s account without authorization, or impersonate any person or entity; (3) harvest, solicit, or collect information of other users for any reason whatsoever, including, without limitation, for sending unsolicited communications; (4) post, advertise, or promote products or services commercially, or upload any content that is advertising, promotional material, junk mail, spam, or a contest or sweepstake, or that furthers or promotes criminal activity; or (5) use the Products and Services in any manner that, in our sole discretion, is objectionable or restricts or inhibits any other person from using or enjoying the Products and Services, or which may expose us or our users to any harm or liability of any type.

 

 

3. Term

 


The term of this Agreement will begin upon your successful activation or registration of the Products and Services by BeneCheck and will continue until you cease using the Product or Service unless a term is otherwise set forth in the registration. For those Product or Services subject to a limited term, this Agreement will automatically renew for successive equivalent terms unless terminated by either party as permitted herein.

 

 

4. Termination

 


(I) BeneCheck reserves the right to refuse activation or registration of a user for any reason and may suspend or terminate your access to the Products and Services if you (a) breach any term of this Agreement, or (b) engage in any conduct that BeneCheck determines in its discretion may have an adverse effect on BeneCheck or its reputation.
(II) You may terminate this Agreement for convenience upon written notice to BeneCheck or its vendor or through the applicable cancellation process. BeneCheck may terminate for convenience upon sixty (60) days written notice. (III) Upon termination, you will no longer have access to the Products and Services. In addition to termination, BeneCheck reserves the right to pursue any and all remedies available to it.

 

 

5. Intellectual Property

 


Except for the limited license and use rights expressly granted to you under this Agreement, all title to and the rights in the Products and Services, including ownership rights to patents (registrations, renewals, and pending applications), copyrights, trademarks, trade secrets, BeneCheck’s or third party hardware, other technology, any derivatives of and all goodwill associated with the foregoing is the exclusive property of BeneCheck and/or the applicable third party.
Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the Products and Service: (1) use, display, mirror, or frame the Products and Service or any individual element within the Products and Service, including the layout and design of any page, without BeneCheck’s express written consent; (2) use BeneCheck’s name, any BeneCheck’s trademark or logo, or any BeneCheck’s proprietary information without BeneCheck’s express written consent; (3) circumvent any technological measure implemented by BeneCheck or any of BeneCheck’s providers or any other third party (including another user) to protect the Products and Service;; or (4) modify, decompile, disassemble, reverse engineer, tamper with, or otherwise attempt to derive the source code of any software that BeneCheck provides to you or any other part of the Products and Service.

 

 

6. Confidentiality

 


We will use and protect your personal information pursuant to the Privacy Policy. You agree not to reveal or disclose any of BeneCheck’s confidential information, which includes non-public information related to the Company software, documentation or information relating to pricing, discounts, this Agreement, errors in the Software and other competitive or proprietary data (i.e., business, technical or financial information) or information a reasonable person would conclude is confidential, without BeneCheck’s written agreement.

 

 

7. Non-Confidential Information

 


Subject to any applicable terms and conditions set forth in our Privacy Policy, any other communication or material that you send to us through the Products and Services, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and we will have no obligation of any kind with respect to such information. We will be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products.

 

 

8. Content

 


The information presented on or through the Products and Services is solely for informational and educational purposes. We make reasonable efforts to maintain current information but we cannot guarantee that the content is complete or up-to-date.
We may provide access to third party content, technology or services (“Third Party Content”) as a convenience to you. BeneCheck does not endorse, recommend, or otherwise make any representations, warranties or conditions with respect to such Third Party Content. BeneCheck does not have any control or responsibility for such Third Party Content and we encourage you to review the applicable third party’s Terms of Use and privacy policies.

 

 

9. Trademarks

 


Trademarks, Products and Services marks, graphics and logos used in connection with the Products and Services are the trademarks of their respective owners. You are granted no right or license with respect to any of the trademarks mentioned above and any use of such trademarks. You acknowledge and agree that all text, graphics, photographs, trademarks, logos, visual interfaces, artwork, computer code and all other related content contained on the Products and Services are owned by BeneCheck, its service providers or other third parties and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Any reproduction, publication, further distribution or public exhibition of materials provided through the Products and Services, in whole or in part, is strictly prohibited. Except as expressly provided in this Agreement, no part of the Products and Services and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, distributed or transmitted in any way (including “mirroring”) to any other computer, server, service or other medium for publication or distribution or for any commercial enterprise, without the express prior written consent of BeneCheck or the applicable owner.

 

 

10. Disclaimer

 


The products and services are provided on an “as is” basis and use of the product and services is at your solre risk. The company, it’s officers, directors, empolyees, agents, contractors or third-party service providers specifically disclaim all warranties and conditions, whether express or lmplied, including but not limited to warranties of title, merchantability, fitness for particular purpose, accuracy, integrity or completeness of the content, third-party content or that the product or services will be error-free or uninterrupted. No oral advice or written information given by the company its officers, directors, emoplyess, agents, contractors, or third-party service providers will create a warranty.

 


11. Limitation of Liability

 


Except where prohibited by law or public policy, in no event will BeneCheck, it’s officers, directors, employess, agents, contractors, or third-party service providers be liable for any (1) any amount in excess of fees paid during the applicable term or (2) indirct, incidental, special or consequential damages that result from your use of or inability to use the products and services, including bt not limited to reliance by you on any information obtained from the products and services, regardless of the form of action.

 

 

12. Indemnity

 


You agree to defend, indemnify, and hold BeneCheck, its officers, directors, partners, employees, contractors, agents, licensors, suppliers and third party service vendors, harmless from and against any claims, actions or demands, liabilities including without limitation, reasonable legal fees, alleged to result from your use of the Products and Services and third party medical devices and/ or your violation of the Term of Use.

 

 

13. Miscellaneous

 


All users agree (1) that all matters relating to access to or use of the Products and Services, including all disputes, will be governed by the laws of Taiwan and (2) waive any objection to such jurisdiction or venue and the right to trial by jury in any judicial proceeding involving any dispute, controversy, or claim arising out of or relating to these terms and conditions or the products and services.
The failure of BeneCheck to insist on or enforce strict performance of these Terms of Use will not be construed as a waiver by BeneCheck of any provision or any right it has to enforce these Terms of Use, nor will any course of conduct between BeneCheck and you or any other party be deemed to modify any provision of these Terms of Use. The provisions of these Terms of Use are severable. The invalidity, in whole or in part, of any provision of these Terms of Use will not affect the validity or enforceability of any other of its provisions. If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions will be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use will remain in full force and effect. The Products and Services are not available to all persons or in all geographic locations. Any offer for any Product or Service is void where prohibited. You may not assign, delegate, or transfer these Terms of Use, by operation of law or otherwise, without BeneCheck’s prior written consent. Any attempt by you to assign or transfer these Terms of Use, without such consent, will be null. BeneCheck may freely assign or transfer these Terms of Use without restriction. Subject to the foregoing, these Terms of Use will bind and inure to the benefit of the parties, their successors, and permitted assigns.

 

 

14. Language

 


The parties acknowledge that they have agreed that this agreement and all related documents be drawn up in the English language.

 


15. Contact Us

 

 

If you have any feedback, questions or comments about the Product and Services, please contact our support team by email at service@glbiotech.com.tw, by phone at +886 2 2205 3698, and include the subject as "Attn: Legal - Terms of Use". Please be sure to include in any email or postal mail your full name, email address, postal address, and any message.

BeneCheck Uni Hemoglobin meter_EU Declaration of Conformity